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Seeking a professional medical or management position with a results oriented company that seeks an ambitious and career conscious person, where acquired skills and education will be utilized toward continued growth and advancement.


  • Relevant professional qualification and vast practical experience in Patient Safety, CQI, Quality and Risk Management, CPSI Electronic Record Utilization, Business Administration and Management
  • Competency in Interpersonal and Communication Skills
  • Strong Time Management and Organizational Skills
  • Leadership and Teamwork
  • Creativity, Sound judgment and Self-Initiative in solving Problems
  • Integrity and Ethics
  • Proficiency in Computer Applications

WORK EXPERIENCE                                                              

Sept 2010 – Present:  Quality Coordinator/Risk and Compliance Manager  

Responsibility and Relevant Experience:

  • Implementation of quality improvement initiatives based off evidence-based medical practice and IHA and HFAP recommendations and requirements.
  • Project Manager for IHA initiative, Project RED (Reengineered Discharge)
  • Monitoring of Quality Improvement Program compliance with regulatory and accrediting agencies
  • Facilitation of collaborative quality improvement projects with select medical and employee groups
  • Manage assigned quality committees, advisory and work groups to achieve goals and objectives.
  • Review all occurrence reports through event reporting system
  • Review of adverse events and sentinel events with coordination and follow-up of Root Cause Analysis.
  • Participate in risk management objectives as recommended by IPT (Illinois Provider Trust)
  • Manage and mitigation of claims.
  • Serve as HIPAA Compliance Officer and HFAP Accreditation Manager
  • Ongoing review of evolving patient safety regulations/ recommendations for EMR
  • Serve as entity resource consultant for issues related to risk ,quality and compliance
  • Presenter for education in-servicing

Sept 2010-2004:        Patient Safety Manager

Responsibility and Relevant Experience:

  • Implementation of quality improvement initiatives based off evidence-based medical practice and IHA and HFAP recommendations and requirements.
  • In-charge of a fully developed patient safety program that meets or exceeds The Joint Commission regulations.
  • Functions as the facilities Patient Safety Manager which includes the chairmanship of the cross-campus Enhancing Patient Safety committee
  • Collects, aggregates and analyzes data for reporting purposes to the Quality Committee, Medical Staff Executive committee, SMGSI Administrative Council and SSM Corporate Office
  • Develops and coordinates patient safety education as required by The Joint Commission, including program development and implementation of the Joint Commission National Patient Safety Goals.
  • Utilizes CQI methodology to facilitate development of the following programs:
  • Rapid Response Team
  • Inpatient Anticoagulation program
  • Universal Protocol for Site Marking
  • Medication Reconciliation (Admission and Discharge)
  • Hand Hygiene Program
  • Standardization of Color-Coded patient risk armbands
    • Coordination and completion of sentinel event process including the overseeing of a Root Cause Analysis and monitoring of identified areas of improvement
    • Developed, coordinated and presents the SSM Corporate sponsored “Always Safe, Every Day, Every Way” patient safety initiative to staff, licensed providers, and volunteers on an ongoing basis.
    • Patient Safety Resource and consultant for both Centralia and Mt. Vernon campuses, including Work Safety and SMGSI Rural Health Centers.
    • Project Manager for Life Wings Team Stepps program in cross-campus ICU units.


Fall 2009:                   Adjunct Teacher

  • Taught evening Medical Terminology in a sit-down classroom setting


June 2009:           

  • E-bay evening classes in a classroom setting


1999- 2004:               Administrative Assistant to VP, Administrative Services                                

                                    Centralia campus

Responsibility and Relevant Experience:

  • Assisted eleven departmental direct reports to the VP with financial reporting objectives, projects, scheduling and meetings.
  • Coordinate IRB program and assisted physician chairman of the Institutional Review Board for Centralia campus.


1990- 1999:               Lead Controller (Radiology Department)                                

                                    Centralia campus

Achievement & Relevant Experience:

  • Responsible for scheduling and coordination of all radiological procedures including radiology diagnostics, nuclear medicine, MRI, mammography, ultrasound, CT scanning, bone density studies, special procedures and biopsies.
  • Developed and maintained patient and physician satisfaction through excellent customer service.



2010 – 2011               McKendree University, Lebanon, IL 62254

                                   Qualification: Masters in Business Administration (MBA)

Insert Year                 McKendree University, Lebanon, IL 62254

                                   Qualification: Bachelor in Business Administration (BBA)




  • Fall Prevention break-out presentation at 2006 SSM Showcase for Sharing
  • Presentation to Illinois Hospital Association Small and Rural Hospital Constituency on SMGSI’s Medication Reconciliation Process (September 2007)
  • Diabetic Education presentation to Diabetic Support Group  (April 2011)


English           Expert Level

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